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Salesforce?
Since the beginning of 2008 CRMWaypoint has been actively involved in CRM implementations using Salesforce. Salesforce is 'Software as a Service' (Saas). It also features the Force.com development platform (Platform as a Service, PaaS). This platform enables us to build your online applications very rapidly. What would've taken 2 years can now be created in two to four months!
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Ebicus
Ebicus has claimed their good name in the field of maintaining and servicing Siebel environments. This results in projects after the first stages of implementation have been made en results in migrations, upgrades, finetuning and performance measurement, setting up and running of inhouse CRM competence centers for strucured execution and adaptive and correct maintenance. It demands a pro-active and allround knowledge of the Siebel CRM implementation environment and a profound knowledge of the business requirements of the customer.
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Social Hype
Social media, Social networking, Social CRM... Are all these terms just hype? Or actually not? It is a fact that these terms are becoming more popular by the day. Just read the many news articles, trade journals or websites of CRM suppliers regarding the ‘Social…’ phenomenon.
Force.com better than Java and .Net
A test report from IDC from September 2009 in which a comparison was made between Force.com and the more traditional Java and .Net development platforms showed that the use of Force.com - the ‘internet development platform’ of salesforce.com – scores better than Java and .Net in many areas.
Maintaining customers with CRM
In these times when companies are investing less and experiencing falling sales, it is particularly important to keep existing customers. Attracting fewer new customers due to the present cautious market is one thing, but not being able to keep existing customers is something else - and certainly a completely different, crucial factor for success as a company.