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Integration
A CRM implementation seldom only involves setting up the CRM application. For the optimal setup and implementation of your business processes, insight is often desirable in for example:
- Financial information
- Product information
- Order information
- Contract information
- The (remaining) information from your ERP system
The advisors from CRMWaypoint have been creating complex and less complex integrations for over 15 years with for example SAP, Oracle, JD Edwards, PeopleSoft, Twinfield, Exact, Coda, Movex, Navision and many other custom legacy systems.
Therefore middleware solutions such as Tibco, Pervasive, Webmethods, Bizztalk and others hold no secrets from us. In addition, we have realised CTI integrations for our customers, for instance on the basis of Avaya, Act! and Genesys as well as integrations with Skype.
Data Migration
In addition to integration, another important component of a CRM implementation is the migration or import of data. We have experience with the standard data load tools of Salesforce.com as well as with more extensive tools such as Informatica On Demand and we have helped customers to migrate data to salesforce.com from Siebel, Exact, Act!, ABCRM and many other legacy systems.